Training: Service versus Servitude

Guests Joe McFadden of PURE Taqueria, Alan LeBlanc of Max Lager’s and White Oak, and Ga Restaurant Association’s Ryan Costigan

This episode really is must-listen radio.  Two great owners introduce their concepts but the show focuses on training and how it impacts service.  There are discussions of hiring, selecting great servers, personalities, and all things HR.  Even got into health care and how restaurant owners should operate in these unknown times.  Great stuff.  Ryan Costigan, from our sponsor the GRA, brought Joe and Alan to the show because of their recent experiences opening new stores.  They share their common bond on service and training.



Joe McFadden, the training and operations guy at PURE Taqueria (an 6 unit chain), describes how they make it seem like their chain just “threw the garage door open and started serving great food.”  Chris Sedgwick and Michele Sedgwick, long time Alpharetta residents and successful Atlanta restaurateurs, were looking for a new way to express their style and their love of food.  They found the inspiration they were seeking  with their take on an authentic Mexican taqueria.  Hip, loud, sophisticated and fun.  In addition to great margaritas, they offer “can’t wait for a second bite” fresh fish tacos, unmatched “street” tostadas, unreal corn-masa cakes or even the ceviche’ that makes you forget that you live inland.

White Oak's great space

White Oak’s great space

Alan LeBlanc of Max Lager’s and White Oak Kitchen and Cocktails is not shy about expressing his opinions, nor about sharing his 25 years of experience with lucky listeners.  After attending Cornell Hotel and Hospitality School, and a decade in the industry, Alan decided he would never own a restaurant again!  Luckily, he changed his mind and start Max Lager’s with his wife (Cindy) and partner (John Roberts). Recently, they added White Oak Kitchen, a southern inspired eatery in one of Atlanta’s most important spots.  At 17,000 square feet and with 20 foot ceilings, the setting could not be more grand.

Georgia Restaurant Association’s Ryan Costigan joined us, as he does every month.  He updated listeners on the restaurant infrastructure of the State. Ryan made mention of the DOR Alcohol Licensing changes and what you need to do as a restaurateur obtaining a new license through Sept 4th – that’s when the State of Georgia launches their new online renewal/new alcohol license process. If you need help or have questions, you can call him at 404-467-9000 and the Georgia Restaurant Association will assist in next steps.