Archive | December 2012

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American Roadhouse Gets New Life

American Roadhouse Gets New Life

Guest: Emile Blau, Owner of American Roadhouse http://www.cyberears.com/cybrss/19391.mp3 Despite his cool name, Emile is an Atlanta native, and has cooked steaks in the best restaurants in town. Places like Chops, McKendrick’s, and Bones (28 years!). This interview is packed with great tips on service, running a restaurant, and buying a restaurant. Some of the things Emile […]

Leadership Guru for Restaurants

Leadership Guru for Restaurants

Guest: Chase LeBlanc, Founder and CEO of Leadagers http://www.cyberears.com/cybrss/19390.mp3 Chase started off as a busboy and worked his way to the top of the hospitality industry, our favorite story! As a college senior, the local hangout went bust and Chase thought he do better. He raised the money (listen to hear how much he needed, […]

$10k Revenue Boost Can’t Be This Easy! Loyalty Made Easy

$10k Revenue Boost Can’t Be This Easy! Loyalty Made Easy

Guest: Victor Ho of FiveStars Loyalty http://www.cyberears.com/cybrss/19389.mp3 Victor Ho was a big time McKinsey consultant, teaching Fortune 500’s how to implement and run loyalty programs.  He gave it all up to start FiveStars Loyalty. Their system integrates into almost all POS systems to seamlessly provide some great features past just loyalty. Imagine free email collection […]